Our refund policy
Refund Policy
We offer premium plans that allow your listing to appear at the top, enable you to send messages, and view other users' contact details. However, we do not guarantee that you will find a match for your pet, as this depends on the availability of suitable profiles and mutual interest between parties.
Refund Eligibility
We issue refunds only under the following conditions:
- You requested a refund within 7 days of your purchase and have not used any contact credits (e.g., you haven't sent messages or viewed any contact information).
- You purchased a premium plan, but we were unable to activate your premium features due to a technical issue on our end.
Please note that once you use any premium feature—such as sending messages or viewing contact details—we are unable to issue a refund, even if the request is made within the 7-day window.
If you have any concerns or need assistance, feel free to contact us. We’re always happy to help.
Contact Credit Restoration
If you access a contact number that is:
- No longer in service, or
- Incorrect or not working,
You can contact us with the relevant profile details. Once we verify the issue, we will restore the contact credit used to access that information.
